# Business Process Library

## CRM

### Sales Pipeline
This is what is traditionally called "CRM".

Managing customer opportunities across the stages of a sales pipeline.

[Get it or build it](/content/processes/crm/crm-sales-pipeline/index.html)

### Lead Allocation
If you have high volume inbound lead generation in place, not only

do you need to manage each lead from prospect to closed deal (stage in the sales pipeline),
but you also need to manage the allocation of leads to sales staff.

Measures like time-to-first-response becomes critical.

[Get it or build it](/content/processes/crm/crm-lead-allocation-process/index.html)

### Retargeting and DB Marketing
Can existing customer lists become an asset to be remined?

Can customer databases obtained from partnerships be turned into sales?

[Get it or build it](/content/processes/remarketing/index.html)

### Returns & Warranty
After-sales. Manage cost whilst boosting customer loyalty and repurchase and word-of-mouth.

[Get it or build it](/content/processes/returns-and-warranty-process/index.html)

### Support Issues and Complaints
Track customer support enquiries and complaints.

Turn confused and unhappy customers into enlightened and satisfied customers.

[Get it or build it](/content/processes/support-issue-tracking/index.html)

## HR

### Hiring and Recruitment
Your hiring process is a filter that produces top seleced talent that are
ready to be onboarded, from all the possible candidates who may have expressed
an interest in one or several advertised positions, regardless of whether you
are filling these positions internally or from externally sourced candidates.

[Get it or build it](/content/processes/hr-recruitment-process/index.html)

### Onboarding
First impressions set the tone for new hires. It is also critical from a compliance
standpoint that all the right legal paperwork and recurring HR processes such as payroll and
leave management are correctly kicked off.

### Performance Review
Regular performance reviews are just one of several available tools to maximise the outputs from
your Corporate Performance Management (CPM) and Talent Management Initiatives (TMI).

The correct KPIs need to be determined and measures need to be agreed and targets set.

Finally, how did we score against these, what adjustments need to be made, and what lessons can be learned?

Not only must we maximise short-term individual performance, balance it with medium and long-term organisational and team
performance, we must also maximise employee engagement.

## Manufacturing

### Plant Maintenance

### Jobs Cards
This is what is traditionally called "CRM".

Managing customer opportunities across the stages of a sales pipeline.

[Get it or build it](/content/processes/crm/crm-sales-pipeline/index.html)